Privacy Policy

This Privacy Policy explains how ShopLens ("we", "our" or "us") collects, uses and shares personal information. It applies to the website at https://shoplens.dev and its subdomains, the REST API, the MCP server and monitors (together, the "Service"). By using the Service, you agree to the collection and use of your information as described here and in our Terms of Service.

Definitions

• ShopLens, "we", "us" and "our": the company that runs ShopLens and is responsible for your information under this policy. ShopLens is based in Spain.
• Customer: the person, company or organization that signs up to use the Service.
• Personal data: any information that, alone or combined with other information, identifies a living person or makes them identifiable.
• IP address: the number assigned to every device connected to the internet. It can often be used to tell the location a device is connecting from.
• Cookie: a small amount of data a website stores in your browser, for example to keep you signed in.
• Third-party service: any service, website or content that ShopLens does not own or control.

Information we collect from customers

We collect information when you create an account, buy a plan, use the API or the MCP server, or email us:

• Name and email address
• Password, stored as a hash
• Company name and billing details
• API usage logs: the endpoints and tools you call, timestamps, credits spent and the IP address of each request
• Monitor settings and the webhook URLs you give us
• Anything you write to us in support emails

Card payments are handled by our payment provider. We never see or store your full card number.

Data about stores and the people behind them

ShopLens returns information about Shopify stores, and some of it is about people: the names, roles, professional profiles, and business email addresses and phone numbers of people who own or work at those stores. We collect it from public sources, such as the store's own website, public company records and public professional profiles.

We process this data on the basis of our legitimate interest, and our customers' legitimate interest, in finding and contacting businesses. We only collect business contact details, not private ones.

If ShopLens has data about you, you can ask us what we hold, have it corrected, object to its use, or have it deleted. Email hello@shoplens.dev and we'll answer within one month. Once we delete your data, we stop returning it in any API response. We can't delete copies that customers saved before your request, so you may also need to contact them directly.

How we use the information we collect

• To run the Service, authenticate your requests and count credits
• To process payments and send invoices
• To send monitor events to your webhooks
• To answer support requests
• To find and fix bugs, prevent abuse and improve the Service
• To send emails about your account and, if you agree, product news

How we use your email address

We email you about your account, billing, and changes to the Service. We only send marketing email to people who have agreed to receive it, and every marketing email has an unsubscribe link at the bottom. We don't send unsolicited commercial email.

Who we share information with

We don't sell the personal information of our customers. We share it only with:

• Service providers that work for us, such as hosting, database storage, email delivery and payment processing. They only get the information they need to do that work and must keep it confidential.
• Government or law enforcement officials, or private parties, when we believe it's needed to respond to claims or legal process (including subpoenas), to protect our rights or someone else's safety, or to stop illegal activity.
• A buyer or successor, if ShopLens or its affiliates are part of a merger, sale of assets, bankruptcy or similar transaction, as long as they agree to follow this policy.
• Our corporate affiliates, meaning any company that controls, is controlled by, or is under common control with ShopLens. They must treat the information according to this policy.

How long we keep your information

We keep your information only as long as we need it to provide the Service and for the purposes in this policy. We keep account and usage data for up to 6 years while your account is open. When you close your account, we delete or anonymize your data within 60 days, unless the law requires us to keep it longer, for example invoices for tax purposes.

How we protect your information

All traffic to the Service is encrypted with TLS. We limit access to personal data to the people who need it to run the Service, and we use physical, electronic and managerial safeguards to prevent unauthorized access. No system is completely secure, so we can't guarantee that your information will never be accessed, disclosed, altered or destroyed by a breach of those safeguards.

International transfers

ShopLens is incorporated in Spain. Our service providers may store or process your information in other countries, including countries outside the European Economic Area. When they do, we rely on safeguards recognized by the GDPR, such as the European Commission's standard contractual clauses.

Your rights

We apply the rights of the EU General Data Protection Regulation (GDPR) to everyone, wherever they live. You can ask us to:

• Tell you what personal data we hold about you and send you a copy
• Correct data that is wrong or incomplete
• Delete your data
• Restrict or object to how we use your data
• Send your data to you or to another company in a portable format
• Stop sending you marketing email

Customers can update most account details themselves, or close their account to delete them. For anything else, email hello@shoplens.dev. We may ask you to confirm your identity first, and we'll answer within one month. If you're not satisfied with our answer, you can complain to the Spanish Data Protection Agency (AEPD) or to the data protection authority where you live.

Backups mean a copy of deleted information may stay in our systems for a limited time in a form we can't easily search. We delete it when the backup expires.

California residents

The California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA) require us to list the personal information we collect, where it comes from, how we use it and who we share it with. This policy covers each of those above. If you live in California, you have the right to:

• Know and access the categories and specific pieces of personal information we collect, use or share, the sources we collect it from, and why we collect it
• Have your personal information deleted
• Receive equal service when you use any of these rights
• Tell a business that sells personal data not to sell yours

We don't sell the personal information of our customers. To use any of these rights, email us. We'll answer within one month.

Cookies

We use a small number of cookies to keep you signed in and to remember your settings. We never store personal information in cookies. Our Cookie Policy lists the cookies we use and how to block them.

Children's privacy

ShopLens is a service for businesses and is not directed at anyone under 13. We don't knowingly collect personal data from children under 13. If you're a parent or guardian and you know your child has given us personal data, contact us and we'll delete it.

Links to other websites and third-party services

This policy only covers the Service. The Service may link to or include content from third-party services that we don't control and aren't responsible for. Once you leave ShopLens, their own privacy policies apply, and they may use their own cookies or other methods to collect information about you.

Governing law

This Privacy Policy is governed by the laws of Spain, without regard to their conflict of law rules. Your use of the Service may also be subject to other local, national or international laws.

Changes to this policy

We may update this policy when the Service or the law changes. Unless the law requires otherwise, we'll tell you about material changes through the Service or by email before they take effect, so you can review them. If you keep using the Service after that, the updated policy applies. If you don't agree, you can close your account.

Contact us

Questions about this policy or about your data? Email hello@shoplens.dev.